Refund policy

Madaura Returns & Refund Policy
Thank you for shopping with Madaura. We take great pride in the quality of our jewellery, gifts, toys, and curated product ranges. If you are not completely satisfied with your purchase, we are here to help.
1. 14-Day Return Window
Under the UK Consumer Contracts Regulations, you have the right to change your mind and return your items.
  • You must notify us of your intent to return an item within 14 days of receiving your delivery.
  • Once you have notified us, you have a further 14 days to safely post the item back to us.
2. Return Conditions
To be eligible for a full refund, your item must meet the following criteria:
  • It must be unused, in the same condition that you received it, and in its original, undamaged retail packaging.
  • Toys and gift sets must be unopened with all tags, labels, and seals intact.
  • You must provide a valid proof of purchase (such as your Madaura order confirmation email).
3. Non-Returnable Items (Hygiene & Exceptions)
Due to hygiene and health protection reasons, we strictly cannot accept returns or exchanges on earrings or any other pierced jewellery, unless they arrive damaged or faulty.
Other non-returnable items include:
  • Madaura Digital Gift Cards.
  • Personalised, bespoke, or custom-made items.
4. Damaged, Faulty, or Incorrect Items
We want your items to arrive in perfect condition. If your order (including earrings) arrives damaged, faulty, or incorrect, please contact us immediately at madaura.shop@outlook.com
  • Please include your order number and a clear photograph of the damage or fault.
  • For verified damaged or faulty goods, we will provide a replacement or a full refund, and we will cover the return postage costs.
5. Return Shipping Costs
  • Change of Mind: If you are returning an item because you changed your mind, you are responsible for paying your own return shipping costs. We highly recommend using a tracked service (such as Royal Mail Tracked or Parcel2Go), as we cannot issue a refund if the return is lost in transit.
  • Faulty Items: If the return is due to our error or a damaged product, shipping is completely free.
6. Refunds Process
Once we receive and inspect your returned item, we will send you an email to notify you of its approval or rejection.
  • Approved Refunds: The refund will be processed automatically back to your original payment method.
  • Processing Time: Banks typically take 5 to 10 working days to clear the funds back into your account. Please note that original shipping charges are non-refundable unless the item was faulty.